TERMS AND CONDITIONS OF SALE
These Terms and Conditions of Sale (“Conditions”) apply to the purchase made through our Site. Please read these Conditions carefully before placing an Order. By confirming that you have read and accepted these Conditions when you place an Order through our Site, you confirm that you accept them unconditionally.
In these Conditions, the word “we” means N.U.R. srl corso di Porta Nuova 48, 20121 Milan Italy P.I. 07289210969 and the term “you” refers to you as a customer. Capitalized words used in these Conditions have the meaning set in the “Definitions” section. These Conditions, together with your Order Confirmation, constitute the contract between the parties concerning the purchase of the Products and to which other different terms or conditions will not apply. The contract can be modified only as a result of a mutual agreement reported in writing or by e-mail.
A copy of these Conditions can be stored in electronic form or printed by all users of the Site.
We make every reasonable effort to ensure that the information relating to the Products is accurate and up to date. Any content on the Site is not intended as a representation or binding declaration relating to the Products. All the images, illustrations and descriptions of the Products are for indicative purposes only, and since the colors that you could actually display on our Site depend on your monitor, we cannot guarantee that the colors that your monitor displays correctly reflect the colors. of the products we will deliver to you. If you need more information about the Products, please contact us using the contacts in the Contacts section.
We reserve the right to modify at any time and without notice the information relating to the Products on the Site including, at by way of example, the prices, descriptions and availability of the Products. In any case, these changes will not affect the Orders that have already been accepted in accordance with the following Article 2.
The foregoing does not affect your mandatory rights relating to defective Products or Products not conforming to those purchased.
HOW TO PLACE AN ORDER
To place an order you must be at least 18 years old. To place an Order you must select the Products on the Site, select the delivery method you prefer and, at your choice, any optional services and select the “PROCEED TO CHECKOUT” command. Before completing the check-out procedure you will be asked to log in with your personal account or, alternatively (if you are not yet registered), to register a new one. If you prefer, you can complete the check-out procedure without registering, but you will be asked to enter your personal and payment data, necessary to execute the Order.
We will not accept Orders made in ways other than those described above. Orders will be processed and Products delivered only if we consider the Order complete. An Order is considered complete if all the requested information has been correctly entered and these Conditions have been accepted.
If you have problems placing an Order or if you are unsure if the Order you placed through the Site was regularly completed, contact us using the contacts in the Contacts section.
When you place an Order, you make an offer to purchase the Products you have selected. Orders are subject to the availability of the Products and are subject to our approval. We may not accept your Order, at any time and at our discretion, in the event that:
• You have provided incorrect information, such as, for example, incorrect or insufficient payment details, incorrect billing details; incorrect or incomplete shipping address or misleading information;
• There is an error on the Site relating to the Products you have ordered, for example an error relating to the price or description of the Products; or
• The Products you ordered are no longer available for sale through the Site;
• We believe that you are not of age.
We will not be liable to you or to any third party for withdrawal from Site of any Product, for the removal or modification of the materials or contents of the Site, for the refusal to execute an Order or for the suspension of the transaction once the management of the same has started for each of the above reasons. /> If it is not possible to accept your Order, we will contact you by e-mail or telephone as soon as possible, in any case no later than 30 (thirty) days from the date of your Order. If it is not possible to accept or process your Order because the Products are no longer available or due to an error relating to the prices and / or other information relating to the Products you have ordered, we will contact you and suggest alternative products that you may like. and you may want to buy. If you do not accept our suggestions, we will cancel your Order for the Products that we cannot supply and we will refund you within 14 (fourteen) days of the Order the sums you have already paid for these Products.
If you have placed the Order through the Site, you will receive an e-mail with which we confirm that you have received your Order and which contains the details relating to it (such as, for example, the quantity of Products purchased, the price, the terms of delivery). This email does NOT represent acceptance of your order. Unless you cancel your Order, the Order will be shipped. At this time you will receive an Order Shipping Confirmation email to inform you that we have shipped all or part of the Products you have ordered.
Orders can be canceled at any time before being managed by we. If you wish to cancel your order, please contact us using the contacts in the Contacts section. We will not accept cancellations of Orders made in ways other than those identified above. Once your Order has been taken over, you can only exercise your right of withdrawal according to the procedure described below.
WHAT HAPPENS IF THE PRODUCTS ARE NOT AVAILABLE
We use every reasonable effort to ensure that the information relating to the Products on the Site is always accurate. However, when you place an Order, certain Products may not be available.
If it is not possible to send you the Products ordered within 30 (thirty) days from the date of your Order, we will contact you and ask you if you intend to cancel your Order in whole or in part and, in this case, we will refund all the sums paid for the Products included in the canceled Order. If we do not receive a reply to the e-mail or voicemail that we have left you, we will send you an e-mail to notify you. If you do not contact us within 3 days of this last communication, we will cancel your entire Order and refund the price of the Products. None of the conditions contained therein in any way reduces your mandatory rights in relation to defective products or products that do not conform to the products purchased. For more information about your mandatory rights, you can contact the “National Council of Consumers and Users”.
OUR PRICING POLICY
The prices of the Products are indicated on the Site and will be confirmed in the Order Confirmation that we will send you by e-mail.
All prices are in Euro and include VAT.
It is possible that at shipping costs are applied as indicated on the Site when you place the Order. Shipping costs will depend on the value of your order and the shipping method you have chosen. You can view the rates and delivery conditions by clicking here.
We reserve the right to change the price of the Products on the Site at any time and without notice. Changes to the price of the Products will not affect your Order that has already been accepted by us and for which we have already sent you the Order Shipping Confirmation.
If we detect an error in the price of the Products you have ordered , we will inform you as soon as possible by e-mail or telephone and offer you the choice of reconfirming your Order at the correct price or canceling your Order. If you cancel the Order, we will refund or re-credit the amount you have incurred for the Products for which you have canceled the Order.
HOW CAN I MAKE THE PAYMENT
You can pay for the Products using a credit or debit card. We accept the main payment card circuits, such as Visa, Master Card. Payment takes place in the currency indicated in your Order before sending.
If you pay by credit or debit card, when ordering you will need to provide your card details, which will be charged when we receive your Order, for an amount equal to the total value of your Order. We will not accept your Order, nor will we send the Products until the issuing body of your credit or debit card has authorized the transaction for the payment of the Products ordered. We will notify you immediately if we do not receive this authorization. We reserve the right to verify the identity of the credit or debit card holder by requesting the most appropriate information.
With payment via PayPal, you will be asked to access your account with your e-mail and password to confirm payment. If you do not have a PayPal account, you can still pay via PayPal and you will be asked to enter your personal data and credit card details. The Products will be sent to you after the completion of the payment transaction. If we do not receive payment within 30 days from the date of your Order, your Order will be canceled and you will receive an e-mail confirming the cancellation of the Order.
The Products will be shipped to the address specified in the Confirmation of Order. In any case, we can only send documents by e-mail to the address you provided to us when ordering.
WHEN THE PRODUCTS ARE SHIPPED AND HOW CAN I TRACK THE STATUS OF MY ORDER
The shipment will take place, at your choice, by ordinary or express courier during office hours. Shipping costs may apply to your order. To view the shipping conditions and related applicable costs click here. Upon delivery of the Products to the courier, we will send you an Order Confirmation e-mail. We will not ship the Products unless we have received payment. If no one is available to receive the Products for delivery at the indicated delivery address, we will notify you by means of a notification left by the courier in your letterbox. The ownership and risk of loss of the Products will be transferred to you at the time of delivery You can check the current status of your Order by following the link in the Order Shipping Confirmation e-mail.
HOW TO RETURN THE PRODUCTS
Please read our Return Policy where you can find all the information necessary to return the products for any reason.
YOUR RIGHT OF WITHDRAWAL
If you have received the ordered Products and you are not satisfied or have simply changed your mind about the purchase after we have sent you your Order Shipping Confirmation by e-mail, you can exercise your right of withdrawal without penalty and without indicating any reason and request a refund, pursuant to articles 64 and following of Legislative Decree 206/2005 (“Consumer Code”).
Please consider that as long as the Products remain in your possession, you have the obligation to keep them safe and in good condition.
After informing us of your decision to withdraw from the Contract, we will refund you as soon as possible, and in any case no later than 14 days from the date on which you exercised your right of withdrawal, any amount you have incurred or have been charged to your credit card for the Products ordered.
PERSONAL DATA PROCESSING
The NUR – DONATELLA LUCCHI brand, as well as all brands, whether figurative or of any other kind, and all other distinctive signs, illustrations, images and logos that appear on our products, accessories or packaging, whether registered or not, are and remain the exclusive property of NUR srl. Any reproduction, total or partial, any modification or use of these trademarks, illustrations, images and logos, for any reason and by any means, in the absence of our prior express written consent, is strictly prohibited and will be prosecuted.
We make every reasonable effort to fulfill our obligations under these Terms. However, we will not be liable for delays or non-execution if such delays or omissions are caused by circumstances beyond our reasonable control including, without limitation, natural disasters, explosions, floods, fires or accidents; wars or civil unrest; strikes, union unrest or work stoppages; any form of government intervention; action or omission committed by a third party; default by our suppliers; errors in the delivery address or failure to notify the relevant changes, or failure to pay.
We will notify you of any unexpected event as soon as possible after it has occurred and we will fulfill our obligations as soon as possible. If this interruption exceeds 2 (two) weeks, you will have the right to cancel the Order and a refund will be made pursuant to Article 9 of these Conditions.
These Conditions are governed by Italian law (including, by way of example, articles 50 to 61 of Legislative Decree 206/2005 – Consumer Code – on distance contracts). The conflict of laws rules do not apply. To the extent permitted by applicable consumer protection laws, any action or dispute relating to these Conditions will be the exclusive jurisdiction of the Court of your residence or domicile, if located in Italy.
For any questions relating to these Conditions, our Products or your Order, contact us using the contacts in the Contacts section.
In the event that one of the two parties does not assert any right recognized by these Conditions, this does not constitute a waiver of this right and will not affect the right to assert the related right subsequently.
In these Terms and Conditions of Sale:
Contract : Indicates the contract between the parties for the sale and purchase of the Products and includes your Order, the Order Confirmation relating to your Order and these Conditions;
Products : Indicates the products we sell from time to time through the Site including, without limitation, technical clothing, outwear, footwear, bags, backpacks, day bags;
Order : Indicates an order for Products made in accordance with these Conditions;
Order Shipment Confirmation : Indicates confirmation of the order, which reports the acceptance of your Order and the details relating to the Products you have purchased, which we send you when the Products are shipped;
Conditions: Indicates these terms and conditions of sale; “We” or “Our”: They indicate the E-commerce service of NUR Srl corso di Porta Nuova 48 20121 Milan P.I. 07289210960
“You” or “Your” indicates you, the customer.